Terms of Service

Effective Date: March 26, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Blendo ("Blendo," "we," "our," or "us") governing your access to and use of the Blendo platform, including the website at blendo.com, the application at my.blendo.com, all associated services, APIs, and customer-hosted pages (collectively, the "Service"). Please read these Terms carefully before using the Service.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Service.

1. The Service

Blendo is an AI-powered web platform that enables you to create, publish, manage, and optimize web pages and websites. The Service includes, without limitation: AI-assisted page generation and content creation; page hosting and delivery via our global edge network; analytics, heatmaps, and session recording; form building and submission management; A/B testing and conversion optimization; SEO analysis and automated improvement suggestions; media management and image generation; multilingual translation; custom domain configuration; and payment processing integration.

2. Account Registration

2.1 Eligibility

You must be at least sixteen (16) years of age and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and API keys. You are responsible for all activities that occur under your account, whether or not you have authorized such activities. You must notify us immediately at support@blendo.com upon becoming aware of any unauthorized use of your account or any other breach of security.

2.3 Accurate Information

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, outdated, or incomplete.

3. Subscription Plans and Billing

3.1 Plans

The Service is offered under multiple subscription plans, each with specified features, resource limits, and pricing as described on our website. We reserve the right to modify plan features, limits, and pricing upon thirty (30) days' prior notice.

3.2 Free Trial

We may offer a free trial period for new accounts. At the end of the trial period, your account will be converted to a paid subscription unless you cancel before the trial expires. We reserve the right to modify or discontinue free trial offerings at any time.

3.3 Payment

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select. All payments are processed through Stripe, Inc. and are subject to Stripe's terms of service. You authorize us to charge your designated payment method for all applicable fees.

3.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date. You may cancel your subscription at any time through your account settings.

3.5 Refunds

Subscription fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. If you cancel your subscription, you will retain access to paid features through the end of your current billing period.

3.6 Taxes

All fees are exclusive of applicable taxes (including sales tax, VAT, and GST). You are responsible for all taxes associated with your use of the Service, except for taxes based on our net income.

4. Your Content

4.1 Ownership

You retain all right, title, and interest in and to the content you create, upload, publish, or otherwise make available through the Service ("Your Content"), including text, images, designs, code, media, form submissions collected from your end users, and any other materials. Blendo does not claim ownership of Your Content.

4.2 License Grant

By uploading or publishing Your Content through the Service, you grant Blendo a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, display, perform, reproduce, modify (for formatting purposes only), and distribute Your Content solely for the purpose of operating and providing the Service. This license terminates when you delete Your Content or your account, except to the extent Your Content has been shared with third parties (e.g., published web pages accessed by visitors) and those third-party copies are outside our reasonable control.

4.3 Responsibility for Content

You are solely responsible for Your Content and the consequences of publishing it. You represent and warrant that: (a) you own or have the necessary rights, licenses, and permissions to use and authorize use of Your Content; (b) Your Content does not infringe, misappropriate, or violate any third party's intellectual property rights, rights of publicity, rights of privacy, or other proprietary rights; and (c) Your Content complies with all applicable laws, rules, and regulations.

4.4 AI-Generated Content

Content generated by our AI features is created based on your inputs and instructions. You are responsible for reviewing AI-generated content before publishing it. Blendo does not guarantee the accuracy, completeness, or appropriateness of AI-generated content. You acknowledge that AI-generated content may occasionally produce unexpected, inaccurate, or unsuitable results and agree to review all generated content before publication.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or these Terms
  • Publish content that is defamatory, obscene, threatening, abusive, or that promotes violence or hatred
  • Infringe any intellectual property right, privacy right, or other proprietary right of any third party
  • Distribute malware, spyware, viruses, or any other harmful or malicious code
  • Send unsolicited commercial communications (spam) through forms or any other feature of the Service
  • Engage in phishing, social engineering, or any attempt to deceive visitors or collect sensitive information under false pretenses
  • Publish content that exploits or harms minors in any way
  • Attempt to gain unauthorized access to any portion of the Service, other accounts, or any systems or networks connected to the Service
  • Use the Service for any illegal gambling, drug trafficking, or other criminal activity
  • Use the Service to host or distribute content that violates export control laws or sanctions
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Use automated means (bots, scrapers, crawlers) to access the Service in a manner that exceeds reasonable use or circumvents rate limits
  • Resell, sublicense, or redistribute the Service or any portion thereof without our prior written consent

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including removing or disabling content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

6. Hosting and Uptime

6.1 Availability

We use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability and shall not be liable for any downtime, whether planned or unplanned.

6.2 Maintenance

We may temporarily suspend access to the Service for planned maintenance. Where practicable, we will provide advance notice of scheduled maintenance through the Service or via email.

6.3 Service Level Agreements

Customers on qualifying enterprise plans may be eligible for a separate Service Level Agreement (SLA) with defined uptime commitments and service credits. SLA terms, where applicable, are documented separately and incorporated by reference.

7. Third-Party Services

The Service integrates with and relies upon third-party services, including Cloudflare (hosting and CDN), Stripe (payment processing), Anthropic (AI content generation), and Resend (email delivery). Your use of these third-party services through Blendo is subject to the respective terms of service and privacy policies of those providers. We are not responsible for the acts or omissions of any third-party service providers.

8. Data Processing

8.1 Customer Data

You acknowledge that in providing the Service, we will process data on your behalf, including data submitted by your end users through forms, analytics data collected from page visitors, and session recordings. Our processing of such data is governed by our Privacy Policy and, where applicable, any Data Processing Agreement executed between us.

8.2 Your Obligations as Data Controller

To the extent you use the Service to collect personal data from your end users, you act as the data controller and are responsible for: (a) ensuring you have a lawful basis for collection; (b) providing appropriate privacy notices to your end users; (c) responding to data subject access requests; and (d) complying with all applicable data protection laws including, where applicable, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

9. Intellectual Property

9.1 Blendo IP

The Service, including its original content, features, functionality, visual design, trademarks, service marks, and logos, is and will remain the exclusive property of Blendo and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code, except as expressly permitted by law.

9.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby assign to us all right, title, and interest in and to such Feedback, and we are free to use such Feedback without any obligation or compensation to you.

9.3 Template Designs

Templates and design assets provided through the Service are licensed, not sold. You may use templates to create pages published through the Service. You may not extract, redistribute, or resell template designs separately from the Service.

10. Payment Processing (Stripe Connect)

If you use the Service to accept payments from your end users (donations, ticket sales, product purchases), payment processing is provided by Stripe, Inc. through Stripe Connect. By using payment features, you agree to the Stripe Connected Account Agreement. Blendo retains a platform fee of five percent (5%) on each transaction processed through the Service. You are solely responsible for the products, services, or causes for which you collect payment.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us at support@blendo.com or through your account settings. Upon termination, your right to use the Service will immediately cease. Published pages will be taken offline within twenty-four (24) hours of account termination.

11.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including if we reasonably believe that: (a) you have violated these Terms; (b) you have engaged in fraudulent or illegal activity; (c) your continued use of the Service poses a security risk or may cause harm to other users; or (d) we are required to do so by law.

11.3 Effect of Termination

Upon termination: (a) all licenses and rights granted to you under these Terms will immediately terminate; (b) you will cease all use of the Service; (c) we may, but are not obligated to, retain Your Content for thirty (30) days following termination, after which it may be permanently deleted; and (d) any outstanding fees will become immediately due and payable. Sections 4.1, 9, 12, 13, 14, and 15 shall survive termination.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BLENDO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR THAT ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

BLENDO MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT GENERATED BY ARTIFICIAL INTELLIGENCE FEATURES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLENDO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL BLENDO'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO BLENDO DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

14. Indemnification

You agree to defend, indemnify, and hold harmless Blendo and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions.

15.2 Informal Resolution

Before filing any formal proceeding, you agree to attempt to resolve any dispute informally by contacting us at legal@blendo.com. We will attempt to resolve the dispute informally within sixty (60) days.

15.3 Arbitration

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Delaware. You agree that any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Data Processing Agreement or Service Level Agreement, constitute the entire agreement between you and Blendo regarding the Service and supersede all prior or contemporaneous communications and proposals.

16.2 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms without restriction.

16.5 Modifications

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Effective Date" and notify you by email at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

17. Contact

If you have questions about these Terms, please contact:

Blendo
Email: legal@blendo.com